I’ve made the payment, but the Mocks are not unlocked.

 

This may happen due to the following reasons:

1. Transaction failure, in this case any deducted money will be credited back to your account in next 5-7 bank working days.

2. The money is deducted but is not updated in the system instantly. Request you to wait for at least 2-4 hours and check again and you should be able to access the purchased Test Series. In case you still face any issues, please write to us at testseries@byjusexamprep.com.

3. You might have logged in from a different account. Please login from the registered Email Id or Phone number from which you had made the purchase.

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