Knowledge Base

What is Online Classroom Program?

Till when I can access Free Trial?

How can I change the language of Articles & Quizzes?

How to use BYJU'S Exam Prep?

I am not able to log-in to BYJU'S Exam Prep or pages are not loading properly. What to do?

What will I get in the Free Trial period?

How to change registered phone number?

Can I download the videos in Free Trial period?

What is the expiry date of the downloaded videos?

How to change my profile name?

From where can I attempt the weekly Mega Mock Challenge. When the result will be out?

I cannot find the course material for an exam. What to do about it?

How can I unsubscribe from the BYJU'S Exam Prep emails?

How to change my profile picture on BYJU'S Exam Prep?

Can I purchase the Online Classroom Program before the end date of the Free Trial?

Can I download the videos on web?

Can I change the language of test?

Can I download all the videos of courses which are part of my Online Classroom Program?

Do I have to pay to take Free Trial for Online Classroom Program?

How do I start the tests and how do I complete them?

How to earn BYJU'S Exam Prep coins?

I have asked doubts/queries but no-one is responding to it?

Will all the Courses & Mock Tests be available to me as soon as I purchase Online Classroom Program?

I've lost my password. How can I login now?

Whom to contact in case of any other technical issue in the Course?

Why am I unable to access the purchased Test Series, my amount is deducted?

How do I renew my Online Classroom Program?

Can I download my Test Series in PDF format?

What are coins? Where can I use coins?

Will Online Classroom Program validity be extended if the exam gets postponed?

Are all the tests active right at the start?

Can I login with a new account on BYJU'S Exam Prep if I loose access to my previous account?

How can I become a mentor on BYJU'S Exam Prep?

I had the Access to the Test Series, but it is showing ‘Unlock All Mock’. What can I do?

Why is my attendance not being marked in the report card even after attending the class?

Will I be able to access courses & Test Series post Online Classroom Program expiry?

What is BYJU'S Exam Prep?

What happens If I renew my Online Classroom Program before expiry date?

Will the attendance of recorded videos be included in the attendance ?

How many videos can be downloaded at a time?

I received a warning notification sent by the admin. What does that mean?

Till when, will I be able to access the analysis and solutions of the Mock Tests purchased with the Test Series?

Why my downloaded videos are deleting?

Can I enrol in a course anytime I want?

The video is buffering not/playing properly. What should I do?

Why do I need to pay when I am using coins, referral cash, or coupons?

Can I take these tests from a mobile/PC/Laptop?

I have watched the live class and attempted quizzes in my paid batch then why it is not reflecting in my report card.

I have a feature suggestion. How can I share it with BYJU'S Exam Prep team?

How can I get new discount coupons?

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