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Knowledge Base
What is Online Classroom Program?
online classroom program
start free trial
Till when I can access Free Trial?
start free trial
How can I change the language of Articles & Quizzes?
general
language
How to use BYJU'S Exam Prep?
using byjusexamprep
I am not able to log-in to BYJU'S Exam Prep or pages are not loading properly. What to do?
using byjusexamprep
What will I get in the Free Trial period?
start free trial
How to change registered phone number?
account related
Can I download the videos in Free Trial period?
start free trial
What is the expiry date of the downloaded videos?
online classroom program
How to change my profile name?
profile related
From where can I attempt the weekly Mega Mock Challenge. When the result will be out?
taking tests
I cannot find the course material for an exam. What to do about it?
using byjusexamprep
How can I unsubscribe from the BYJU'S Exam Prep emails?
general
How to change my profile picture on BYJU'S Exam Prep?
account related
Can I purchase the Online Classroom Program before the end date of the Free Trial?
start free trial
Can I download the videos on web?
classroom
course
Can I change the language of test?
taking tests
Can I download all the videos of courses which are part of my Online Classroom Program?
online classroom program
Do I have to pay to take Free Trial for Online Classroom Program?
start free trial
How do I start the tests and how do I complete them?
taking tests
How to earn BYJU'S Exam Prep coins?
coins
I have asked doubts/queries but no-one is responding to it?
using byjusexamprep
I've lost my password. How can I login now?
account related
Will all the Courses & Mock Tests be available to me as soon as I purchase Online Classroom Program?
online classroom program
Whom to contact in case of any other technical issue in the Course?
class
course
classroom
Why am I unable to access the purchased Test Series, my amount is deducted?
test series
taking tests
billing and payment
How do I renew my Online Classroom Program?
online classroom program
Can I download my Test Series in PDF format?
test series
What are coins? Where can I use coins?
general
coins
Will Online Classroom Program validity be extended if the exam gets postponed?
online classroom program
Are all the tests active right at the start?
taking tests
Can I login with a new account on BYJU'S Exam Prep if I loose access to my previous account?
account related
How can I become a mentor on BYJU'S Exam Prep?
account related
I had the Access to the Test Series, but it is showing ‘Unlock All Mock’. What can I do?
test series
taking tests
Why is my attendance not being marked in the report card even after attending the class?
attendance
report card
Will I be able to access courses & Test Series post Online Classroom Program expiry?
online classroom program
What is BYJU'S Exam Prep?
using byjusexamprep
What happens If I renew my Online Classroom Program before expiry date?
online classroom program
Will the attendance of recorded videos be included in the attendance ?
attendance
report card
How many videos can be downloaded at a time?
online classroom program
I received a warning notification sent by the admin. What does that mean?
general
Till when, will I be able to access the analysis and solutions of the Mock Tests purchased with the Test Series?
taking tests
test series
Why my downloaded videos are deleting?
classroom
course
Can I enrol in a course anytime I want?
online classroom program
The video is buffering not/playing properly. What should I do?
course
classroom
class
Why do I need to pay when I am using coins, referral cash, or coupons?
coupons and discount
Can I take these tests from a mobile/PC/Laptop?
taking tests
I have watched the live class and attempted quizzes in my paid batch then why it is not reflecting in my report card.
report card
attendance
I have a feature suggestion. How can I share it with BYJU'S Exam Prep team?
general
How can I get new discount coupons?
coupons and discount
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